Design That Works: The Business Case for Better UI/UX

UX-min 2

Design That Works: The Business Case for Better UI/UX

Design isn’t just about looking good, it’s about delivering results.

At WebMarketers, we take a design-first approach not because we love pretty things (though we do), but because thoughtful UI/UX design is one of the most reliable ways to grow your business. And we’re not talking about abstract theory. We’re talking about real, measurable ROI.

Whether you’re a founder with a startup site or a marketing lead at a mid-sized company, design plays a bigger role than most people realize; shaping first impressions, influencing buying decisions, and quietly driving revenue.

First Impressions Drive Decisions Fast

You’ve got about 50 milliseconds to impress a user. That’s how long it takes someone to form an opinion of your site. And if that first impression feels outdated, clunky, or confusing? They’re gone.

Great design doesn’t need to scream. It needs to signal credibility, reduce friction, and make people feel like they’re in the right place. Our UI/UX process starts with strategy; defining what your users need to see and do in the first 5 seconds to stick around and convert.

Wondering if your site is turning users away?
Here are some red flags:

  • High bounce rates
  • Visitors drop off before checkout
  • Users struggle to find key pages
  • You get frequent support questions for simple tasks

Good UX = Higher Conversions (Backed by Data)

Research from Forrester (paid report) shows that, on average, every dollar invested in UX brings 100 in return. That’s an ROI of 9,900%.

Why? Because the less effort users need to exert, the more likely they are to complete an action; booking a consultation, signing up for a demo, or finishing a purchase.

Case Study: How UI/UX Design Fueled Givecloud’s PLG Growth Engine

When Givecloud approached us, their goal was clear: elevate the user experience and create a site that could both educate and convert. Our team stepped in to design UI/UX assets that weren’t just visually engaging—they were engineered to perform.

We reimagined the website with a highly animated, conversion-focused front end that prioritized customer experience and top-of-funnel clarity. Combined with a cohesive omni-channel deployment strategy and a series of educational ad campaigns, Givecloud was able to successfully launch and scale a Product-Led Growth (PLG) funnel.

The impact?

  • 2.1x increase in revenue

  • 2x business growth

  • 3.4x reduction in CAC

 

Strategic UI/UX isn’t just about aesthetics—it’s about outcomes. For Givecloud, better design meant faster growth and more efficient acquisition.

Curious about how UI/UX can drive your growth strategy? Read the full story behind our work with Givecloud.

Where Most Sites Lose Users (Quietly)

Poor UI/UX doesn’t always look bad but it shows up in the numbers:

  • Cart abandonment
  • Confusing or hidden calls-to-action
  • Low time-on-site
  • Support tickets for things that should be obvious

These aren’t just annoyances, they’re revenue leaks. And often, they’re fixable.

You don’t need a full rebrand.
In many cases, we keep your existing branding but improve layout, hierarchy, responsiveness, and flow to meet user expectations and funnel performance goals.

The ROI of Smart Design

Design affects every part of your business. When UX is done right, you’ll see:

  • Lower support volume thanks to self-service clarity
  • Higher lifetime value through more thoughtful engagement paths
  • Stronger retention driven by smooth onboarding and navigation
How Smart UX and AI Integration Elevated Acces Employment

For Acces Employment, we took a comprehensive approach to transforming their digital presence. Starting with a full sitemap audit and UX optimization, we redesigned their website and migrated existing content into a more intuitive, user-focused framework.

But we didn’t stop at aesthetics. We developed an interactive microsite to showcase their annual report and integrated neural network models into their existing systems, empowering their platform with AI capabilities that enhance user experience and operational efficiency.

Our custom-built neural network architectures were tailored to their organizational goals, and we provided strategic consulting to help them identify opportunities and unlock the full potential of AI.

The results?

  • 73% increase in user engagement

  • 24,000+ job seekers supported

This project proves that when thoughtful design and advanced tech work in harmony, the outcome isn’t just a better-looking website, it’s real-world impact.

Interested in learning about how UI/UX can recreate your company? Read the full story behind our work with Acces Employment.

How We Approach UX at WebMarketers

Design doesn’t happen separately from results. We build user experiences that are grounded in strategy, not just style. 

Our designers work hand-in-hand with our marketers, analysts, developers, and content team which means your new UX doesn’t just look polished. It’s informed by:

  • Real-time user behaviour data
  • Funnel performance goals
  • SEO strategy
  • Conversion Rate Optimization practices

From funnel design to microinteractions, everything is built with intent.

Ready to Turn Your Website into a Growth Tool?

If your site looks fine but feels off, if bounce rates are high, or if your team keeps hearing “I couldn’t find X on your site,” it’s time to rethink the experience. Not a makeover, a strategy.

We don’t design to impress. We design to perform.

Let’s build something not just beautiful but profitable. Let’s build your unfair advantage.